FAQ

Headliner is a trusted source for concert tickets. Sellers are screened and heavily vetted before they can sell through us, and we provide buyers with a 100% money back guarantee on all tickets purchased. There is nothing more important to us than our customers and your ticketing needs. Don't believe us? Just check out our customer reviews.

Headliner is not a broker. We do not buy tickets and resell them. Instead, we are a ticket exchange for buyers and sellers to come together and transact with each other. All tickets on Headliner come from verified and trusted sellers, such as large-scale brokers or fans who can no longer attend a show.

Headliner does not store any credit card information. Instead, we use Stripe, one of the largest payment processors in the world. They store your personal data, keeping it safe and secure.

Headliner is the fan first secondary ticketing platform for electronic music concertgoers. Our vast access to tickets and low fees allow us to have the best prices around. If those prices still aren't good enough, you can name your price by placing a bid. Once your bid is placed, our team and technology do all the monitoring and searching for you. The moment we find tickets at your bid price, we buy them for you!

High demand concert ticket prices change all the time. To catch a good deal, you need to get lucky or spend time monitoring prices. By placing a bid, Headliner does all the monitoring and purchasing for you. When you place a bid we ask for your credit card but do not charge you upfront. Once the tickets are found at your price, we charge your card and send the tickets to you. If we do not find tickets matching your bid, you are not charged. You can also cancel your bid at any time, so there is no downside and only tickets to gain by bidding.

No. In an eBay auction there is one item for sale and one user wins, the highest bidder. For each concert on Headliner, there are lots of tickets out there, so there can be lots of winners. The priority at any moment is given to the highest bid, but any user can adjust their bid to move up the list. When the highest bid is matched with tickets, it is taken off the active bids list, and the next in line becomes the priority. Our team and technology work around the clock to try our best to match every single bid with tickets.

Yes, you may cancel or adjust your bid at any time. You can also set an expiration time for when you want your bid to expire.

Tickets are bought and sold very quickly. When we find tickets at your price, we need to make sure that we can act fast and buy them for you before anyone else has a chance. Note: we do not charge you when you place the bid. We only charge you if we find tickets at your bid price.

Headliner charges a 8.5% fee. 3% of that goes to credit card processing, and the rest allows us to run the business. For reference, 8.5% is well below industry standards of 17 - 35%.

Headliner is a secondary ticketing platform, so the moment you purchase your tickets, you are purchasing them from the actual seller. As such, we do not allow refunds. Instead, fans can sell their tickets on Headliner by listing their tickets or selling into the highest bid for the same event.

Headliner currently supports general admission tickets for electronic music concerts and festivals.

Flash Seats is an ID based digital ticketing system that allows you to enter an event with a Mobile ID through the Flash Seats mobile app.

If you’re receiving Flash Seats Transfer tickets:

  1. Provide us with a Flash Seats account email when making a Flash Seats Transfer purchase (If one is not provided, it will default to your Headliner account email).
  2. You will receive an email from Flash Seats stating that tickets have been added to your account.
  3. Once the ticket has been transferred by the seller, the tickets are no longer in the sender's account.
  4. You will need to download the Flash Seats mobile app in order to access the Mobile ID to enter the event.
  5. Enjoy the show!
If you’re sending/transferring Ticketmaster Transfer tickets:
  1. Sign to Flash seats and click on the Transfer or My tickets tab.
  2. Click the “Transfer Tickets” button for the event needing to be transfered.
  3. Select the number of tickets you’d like to transfer.
  4. Enter your recipient's first name last name and email address.
  5. Click the “Preview Flash Transfer” button. Verify that the information is correct then proceed to “Confirm Transfer”.
  6. Confirm Transfer on Headliner Sell side dashboard.
*Interested in selling on Headliner? Click here to start selling now*

Ticketmaster transfer is available for most events purchased on Ticketmaster. Some events have rules and restrictions and may not allow tickets to be transferred. You will always see a “Transfer Tickets” button on your order if the event is transferable. If transfer is not available, the button will not be available.

If you’re receiving Ticketmaster Transfer tickets:

  1. Provide us with a Ticketmaster account email when making a Ticketmaster Transfer purchase (If one is not provided, it will default to your Headliner account email).
  2. You will receive an email from Ticketmaster prompting you to accept your tickets.
  3. Once the ticket transfer has been accepted, the tickets are no longer in the sender's account.
  4. You will need to download the Ticketmaster mobile app in order to access the Mobile QR code to enter the event.
  5. Enjoy the show!
If you’re sending/transferring Ticketmaster Transfer tickets:
  1. Sign to My Account on Ticketmaster and click on your event to find your tickets.
  2. Click the “Transfer Tickets” button (if available).
  3. Select the tickets you’d like to transfer.
  4. Enter your recipient's first name last name and email address.
  5. Click the “Send” button.
  6. Confirm Transfer on Headliner Sell side dashboard.
*Interested in selling on Headliner? Click here to start selling now*

  1. When you make a purchase on Headliner, you are guaranteed tickets to the event by the end of the order’s expected in hand delivery date.
  2. We are not able to request sellers to upload tickets prior to the in hand date, however many sellers will upload tickets before the date if tickets are available to them.
  3. You can check the expected delivery date of the tickets by going to My tickets

  1. The delivery date may be close to the event date due to ticket delivery delays.
  2. A delivery delay is when the primary ticketing provider chooses not to release the tickets to the original buyers until there set date.
  3. Many artists and venues do not release tickets until 24-48 hours before.
*There is no need to contact us as your ticket delivery date approaches. We monitor all orders and guarantee delivery of the tickets no later than the end of the day on the date shown on your account*